Hi everyone,

After nearly two weeks of so-called “support” from DxO I’m no closer to resolving my problems with NIK 9. I’ve requested a refund but they seem more that reticent to do this and keep stringing me along with very intermittent and equally ineffective responses from their NIK developers so it looks like I’m £150 down with nothing to show for it. I found this on the web and I can readily echo these remarks based on my experiences :

“Many users have expressed dissatisfaction with DxO’s customer support. Common complaints include:

Unhelpful Responses

• Users report receiving vague or irrelevant replies to their inquiries.
• Some have experienced long delays in receiving any response at all.

Long Wait Times

• Customers have noted that it can take weeks to get a resolution for their issues.
• Frustration is common due to the lack of timely assistance.”

Last piece of software that I buy from DxO, we could call it a day and part company amicably but they won’t even acknowledge let alone affect my request for a refund. For every ineffectual “suggestion” from them I’ve tried about twenty of my own and reported back to them with my findings which have largely fallen on deaf ears. I can only conclude that they don’t care about their customers and I’ve been a loyal customer for quite a few years. I can further conclude that Nik Collection 9 is flawed unlike all their previous versions that I’ve owned and they won’t admit it. It is the only piece of software of a great many that won’t run. In thirty-something years of hands-on computing including supporting computing software I’ve never had a piece of software like this and seldom encountered such poor “technical” (or lack of) support.

Kind regards

Leigh